Ministry of Health and Long-Term Care’s toll free Long Term Care ACTION Line 1-866-434-0144
When you have a concern
Your care at Pine Meadow will be planned with you and your family. There may be times when problems arise or you have concerns. We ask that you give us the opportunity to address these concerns by meeting with us promptly, so that any issues can be resolved. It is our philosophy to work with you and your family to provide the best care possible, we ask that we be given the first opportunity to try and resolve the problem or concern. If you still have concerns, you can contact the Ministry of Health and Long Term Care. You can do this in one of two ways:
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Call the Ministry of Health and Long-Term Care’s toll free Long Term Care ACTION Line at 1-866-434-0144 (7days a week from 8:30 am – 7 pm); or
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Send a written letter, by mail, to the Director at the Ministry of Health and Long-Term Care at the following address:
Director, Performance Improvement and Compliance Branch
Ministry of Health and Long-Term Care
1075 Bay Street, 11th Floor Toronto ON M5S 2B1
